Frequently Asked Questions

1. Go to Innovators.stream

2. Select Join from the top menu

3. Choose Annual or Monthly

4. Enter your Email, Name and Password

5. Agree to the Terms (checkbox)

6. Fill out the Billing Details

7. On the right side you will see “Discount Code”

8. Enter code and select (apply)

-Codes are not case sensitive

-In some cases credit cards are required

Innovators Stream is built on and operated through a third-party technology provider. Technology features may be discontinued or changed from time-to-time. Most feature changes are based on user requests and/or advances in technology. They may take some time to adjust to but are generally considered to enhance user experience. Thank you for your patience.

Your membership will stay in place until the end of your billing cycle

An annual membership will expire 365 days after date of purchase/activation

A monthly membership will expire on the calendar date of the day you purchased

Example: If you purchase a monthly membership on November 15 and cancel on November 30, your account remains active and available for use until December 15

Go to innovators.stream (this website)

Choose Sign In in upper right

Enter your email and password

If it doesn’t work, please reset your password (this fixes most problems)

If Stripe (our online merchant account) rejects a credit card, please call your bank/credit card company to verify that your card has not been compromised or that you have not reached your limit

Unfortunately, if a card is not accepted by our Stripe merchant account (for credit card processing), the best solution is to use an alternative card or call your bank/credit card company to look into the issue

The streaming video system upon which our video and streaming platform is built currently restricts us to processing payments in US dollars (converted to each customer's local currency by their credit card company). This is because US currency is the most widely accepted internationally and because the technology is still in its infancy. We have asked our technology provider to allow for Canadian and other currency options and were advised that this may be possible with a future version of their system. Video streaming platforms for small, independent producers like Body Harmonics are limited so, at least for the time-being, we are required to charge in US dollars.

1. Go to Login and sign in with your username and password

If you forgot your password, there is a Forgot My Password link (choose this and you will receive a reset link via email)

2. Choose Account in the menu

Select Billing the tab on the right

Select the button Change Plan (located below Active Plan)

Your plan will be highlighted and then there is a button that lets you Cancel Membership

3. You will be prompted “Are you sure?” Select “Ok” and the process is done